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Support & Consulting
Control IT is Cyber Essentials Plus certified and can provide you with a variety of security solutions to help protect your own business
Instead of the traditional break/fix model, RMM is a proactive approach and assumes responsibility for the ongoing health of an organisation's IT systems.
Control IT Solutions are approved consultants to help your business through the process of achieving certification and gain your accreditation.
With experience in having dealings and offering high standards of service to organisations right across all sectors of industry.
As a Managed Service Provider (MSP) we are an I.T company that will remotely manage your businesses IT infrastructure whether you are a small or medium-size business.
Cloud computing increases efficiency and the collaboration and flexibility of your team.
You need to focus on your business without the hassle and stress of IT distractions. We manage your entire IT infrastructure allowing you time for generating new leads, sales and the growth of your company.
All businesses are different and therefore will face unique challenges on questions of their own IT infrastructure.
We put this technology into your regular telephone system and link it to your broadband connection.
Endpoint Detection & Response
How secure is your business?
There is a constant threat and danger to your businesses networks and these threats are created daily by means of ransomware, malware and phishing. So how do you secure your business network in the face of an ever changing and evolving environment, EDR or Endpoint Detection and Response naturally.
What is Endpoint Detection and Response?
EDR is a multifaceted solution that will do everything a managed antivirus can and will do but takes things a step further by providing stronger security withing the Cyber Security landscape.
Unlike the traditional Managed Antivirus which can detect and quarantine known threats which have been previously identified, this means there is gap of coverage when a virus is discovered and when your business is protected, threats that haven’t been discovered can operate on its own until the managed antivirus gets an update, which is more a reactive approach. With EDR, it is proactive, and which uses integrated machine learning and advanced artificial intelligence (AI) to identify suspicious behaviours whether there is a signature or not.
You have all heard of Ransomware, it is when you get notified with a message saying that all your files have been encrypted after you have clicked on an attachment from an email or unintentionally downloaded some malicious script from a website and the only way to get your files and data back is to pay the cybercriminal a very high amount in bitcoin while there is still no guarantee that you will get your files back or indeed intact.
This can happen to any business and here are some shocking facts:
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Businesses experienced an average of 16.2 days of downtime at the end of 2019 due to ransomware
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One business will be hit every 11 seconds by a ransomware attack by 2021, according to some predictions
With the dark Web and the ability of cyber criminals to share and sell tools and tactics without being traced and trading in Ransomware tools within the cyber criminal community have created their own micro economy – Ransomware is a big problem and will be around for the foreseeable future.
How EDR can protect your business
Here at Control IT Solutions we use SentinelOne Endpoint Detection and Response for our clients,
What makes this so good?
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Outstanding Detection powers – SentinelOne can beat legacy AV hands down at detecting and blocking threats Legacy AV depends on definitions of known viruses, it can only spot what has been found and needs to update is definitions of what a virus is, frequently. For years we have seen customers get virus’ that no AV can detect, hours later they learn the threat and only then start detecting them. We have not found any legacy AV product to stand out in this area, all failing due to the same limitations – Signature / Definitions of what a virus is.
SentinelOne does not rely on definitions, in simple terms it uses Machine Learning and AI to look for the characteristics of a virus and threat, so no matter how you disguise it, it can still spot it. asking questions like:
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Has this endpoint performed this activity before?
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Does this file or behaviour exhibit unusual patterns?
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Why are secured files being looked at or hit
In essence, it uses AI to discover indications of a compromise without having to rely on known indications of compromise (which can be subverted). Advanced polymorphic viruses (those that can generate modified versions of themselves to counter detection) and zero-day threats (which target and exploit a previously unknown vulnerability) will slip by solutions that can’t ask and answer these questions. EDR not only asks these questions; it also provides the answers we need to address the threats—with options to kill, quarantine, remediate, and rollback.
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Network Isolation - If a device keeps getting attacked and SentinelOne can’t stop the source it isolates the device from the network, protecting it from further attacks or the device comprising other things on the network while still allowing us to manage it and investigate the issue.
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Rollback - Should a threat not be stopped, SentinelOne has a feature allowing us to undo what the virus has done to a system. They only way to demo this is to put it into detect only mode and then deploy Ransomware, then just hit an effective “undo” button, and everything is put back to how it was before the attack!
Watch this feature in action in this 2 min video, you have to see it to believe it -
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Story Line - It’s not enough to accept a threat has done damage—you want to ask yourself how and why we arrived at this point. This is where SentinelOne shines, with active root cause analysis. SentinelOne provides true context via a “visual storyline”. You can see what process spawned the attack and how it replicated and spread. You’ll also find answers to how the threat is constructed.
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Light Weight - My first thought was, so all this great power and security, how slow is my machine going to run? The answer: we found it had no notable impact! We have been using it internally for some time and it’s been great! In fact, as you no longer need to run regular scans it's even better than Legacy AV!
Do you need it?
The security world moved from an “if” to “when” approach to security breaches a long time ago. The statistics are staggering, and the impact of a successful attack can range from the loss of productivity of one user for several hours to the entire organisation for days or weeks and the risk of losing data. No one is immune and you can never have enough protection. I can blind you with statistics, but if you have not already been affected by some kind of Malware of Cyberattack it’s only a matter of time and I cannot express how much this will help protect against this.
Just how good is it and how do you know?
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It is about as good as it gets, but nothing is perfect and there are no sure things in the world of security, it is an ever-evolving world and we need to stay ahead of the criminals. SentinelOne is an important part of an overall security and protection plan and goes a long way to plugging many of the hole’s legacy AV has had for so many years.
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They put their money where their mouth is. Although we cannot offer this warranty it does show just how confident they are! They have $1,000,000 warranty against their large enterprise customers getting ransomware! https://www.sentinelone.com/legal/ransomware-warranty/
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The SentinelOne platform safeguards the world’s organizations including 4 out of the fortune 10! Companies like McKesson, Estée Lauder, Aston Martin, Autodesk, and Jet Blue trust SentinelOne to protect trillions of dollars of enterprise value across millions of endpoints. - https://www.sentinelone.com/customer-page/
SentinelOne is regularly appraised by industry-leading analyst firms and independent 3rd party testing such as:
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Gartner Best Endpoint Detection and Response (EDR) Solutions as Reviewed by Customer
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Gartner Best Endpoint Protection Platforms (EPP) as Reviewed by Customer
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During an independent test simulating a nation state-level attack (about as cunning and clever as it gets) SentinelOne:
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Had the highest number of combined high-quality detections and the highest number of automated correlations.
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SentinelOne had the highest number of tool-only detections and the highest number of human Managed Detection and Response detections.
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What was this independent test?
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It is carried out by MITRE and their tests are widely accepted in the industry as a leading 3rd party and Independent test of EDR Products
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These test results were released Tuesday, April 21, 2020
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This test was based on APT29 (https://en.wikipedia.org/wiki/Cozy_Bear) which is a threat group that has been attributed to the Russian government and has operated since at least 2008.? This group reportedly compromised the Democratic National Committee starting in the summer of 2015 and more recently has been accused by the NSA, NCSC and the CSE of trying to steal data on vaccines and treatments for COVID-19
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For more info see
What Devices does it cover?
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Windows Server
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Windows Computers
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Mac’s
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The Rollback feature only works on Windows
What to do next
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If you have questions about access control and what might be right for your business, we would be happy to talk them over with you. Please click here to fill out our contact form and we will get back to you at your convenience.
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If you are thinking about changing your current IT Service Provider or are looking to take on an uncomplicated IT Company that speaks easy lingo to look after your business, get in touch here or phone 01738 310 271
Steve has helped us to put in place a suitable I.T Solution for a business that has grown and continues to grow rapidly. He is easy to contact at any time, knowledgable, problem solving and very helpful with his advice.
I would have no hesitation in recommending you to anyone who is concerned about security of their data and would encourage every business to become Cyber Essentials accredited
I had the pleasure of working with James Hilditch from Control IT Solutions in Perth today. The service I received was truly exceptional. He demonstrated a deep understanding of my IT needs, providing effective solutions that significantly improved my operations. Communication was clear and timely, and his technical expertise was evident throughout the collaboration. I highly recommend Control IT Solutions for any business looking to enhance its technological capabilities and security.
Thank you very much for all help recently. From helping us with our own internal systems to setting up our clients with cloud computing software like Office 365, you have been a pleasure to work with. We would have absolutely no hesitations in recommending you to anyone in need of desktop support.
Steve has helped my dental practice transfer from a slow out dated computer hardware system to a much faster and easier to use system. The software transfer from the old to new system was seamless which in turn minimised business downtime. Since installation the hardware has been well monitored and supported by Steve. The level of service has been fantastic so far!
Control IT recently helped us with our move of premises and we couldn't be happier with their work. Very friendly and efficient.
Highly recommended. Thanks again.
"We would like to thank you for your attention to detail, support and super efficient service and would highly recommend your service and skills to our wider networks"
Control IT helped us upgrade our systems, email and accounting software, as well as setting us up on the cloud and linking all our calendars together.
Their expertise in all matters helped us transition into our new office and I thank them for all the effort they put in.
Control IT is truly a great company and I can, without doubt, recommend them to both customers and business associates safe in the knowledge that they will put everything they can into the work they have been tasked with.
Control IT Solutions has been helping our dental practice for a while now and they have never let us down. Their speedy and preventative approach to IT problems is effective. Highly recommend as a dental practice.
Doesn’t all this Cyber bullying etc get you worried. Being a Willwriter I have lots of clients sensitive information and wishes for the future, I am so grateful that I have Steve Snow in my camp, I have hourly back up of all my data and then a secondary back up just for piece of mind, it all goes on in the background and Steve’s on it if anything flags up, for less than a decent coffee a day it’s a no brainer! Couldn’t recommend anyone better!
Through the data backups and seamless remote monitoring which has detected and fixed issues before I was aware they had appeared, to the way you made achieving Cyber Essentials accreditation a simple and easy process and provides my clients with the confidence that their information is safe in my systems.
I am truly grateful for all your support and cannot recommend your services highly enough. Every business needs Control IT Solutions supporting them.
Thank you
I found Control IT Solutions very helpful, identified our needs and weaknesses with system and found best packages, then explained how they would operate the installation and walked us through our new software. Top service from start to finish, highly recommend to any company that needs IT support.
We are delighted to have achieved our Cyber Essentials accreditation with the assistance of Control IT Solutions, so much so that we have now engaged them to provide our IT support.
Thanks for your help which is always quick and efficient and never judgemental!. You give us great service and its greatly appreciated.
We started working with Steve over a year ago and he has been absolutely amazing every step of the way!
We had a new computers installed into 4 of our surgeries and reception area - we are a busy NHS & Private dental practice & Steve was so quick & flexible with moving them over with no disruption to the practice. We have recently undergone a renovation within the practice and needed our computers moved into the new reception area, again Steve was beyond helpful & again, there was no disruption to our working areas.
Also he is a great laugh & never fails to put a smile on all our staff's faces when he visits and is always at the end of the phone whenever we have any problems. Would highly recommend control IT to anyone!
Excellent business support from Control IT Solutions. Steve and Bryan are always on hand to help, from the simplest little issues, scheduled maintenance and updates all the way through to more complex, time consuming problems. They are quick, efficient, solution orientated and very friendly at all times.
Steve has recently helped me recover significant amounts of data, files and most specifically, extremely "valuable" photographs that I thought were lost. They were spread over two old laptops and an external hard drive. Steve recovered everything, set it all in order and secured and provided a new external drive sufficient for ten times the amount of material I am starting with. His customer service, attention to detail, and determination to provide exactly what you are looking for is exemplary, I would have absolutely no hesitation in recommending his services for all and any IT support service; on top of all of that, he is approachable, exceptionally friendly and thoroughly professional at all times. First class service guaranteed!
Thank you Steve for the amazing service on renewing my Cyber Security certificate. I did not realize it expired and when I contacted you were so flexible and accommodating in doing it for me at very short notice.
Very professional and approachable!!
Always an excellent service from Steve and the team @ Control IT Solutions, would highly recommend
As an owner of a small, expanding business, I was looking for a little bit more IT support and knowledge to keep our operations smooth, safe and reliable.
Steve and his team were recommended and I couldn't ask for more. From the first meeting, where they carefully listened to what our business needs, through the quick delivery of the new products and services to ongoing, regular reviews, the Control IT Solutions is truly superb.
No matter how small the issue we have, they can quickly help,and advise on other products we didn't consider and all of it at affordable price point!
Ryan was an absolute pleasure to deal with. He was very patient, thorough and efficient. He was able to deal with my request swiftly and without any complications. I am currently based in The Netherlands and I wouldn't hesitate to recommend this company to anyone based in either in the UK or abroad. I also appreciated his sense of humour :)
I just wanted to officially record that Ryan was 1st class last month in helping me with IT issues – knowledgeable, helpful and patient!
Big thanks to him
James has done a fantastic job with us and managing our account. We always get a fast response and he’s managed to sort all of our issues and answer or questions. The setup was handled really well and meant as little disruption for us as possible
James has gone the extra mile for our company today. What was a frustrating gremlin in a file naming with Adobe PDF, James was able to use his programming skills and experience to work out what the issue was. Whats really impressive is he did not give up, he thought over the problem and tried to reach a solution. He did this over his luncthime - very impressive and great service as has always been the case, from Control IT Solutions.
Control IT Solutions support our IT for our small community charity. Hugely helpful staff and no question is a daft one! Very responsive and always keen to help. Very grateful to have them support our organisation :-)
Amazing support and really efficient at actioning requests. Great team and super friendly helpful service
Big thanks to Control IT Solutions & Ruaridh Stevenson for getting my chrome book working again after it picked up a serious bug. I really thought it was going to be wiped clean but thanks to him he saved all my data. Would highly recommend them.
I was looking to buy a new laptop. I had a specification and had found a laptop online but I wasn’t sure if it was appropriate for my needs. I contacted Steve who was extremely helpful. He quickly got an understanding of what I needed my laptop for and sourced a more appropriate laptop at a cheaper cost. Steve was extremely helpful and efficient. Within hours he sourced a laptop and it arrived the next day. I would highly recommend Steve. He made the process extremely easy and hassle free saving me a lot of time and stress.
"You have setup our systems, outsourced hardware & software, look after our Cyber Secuirty and monitor the functionality of our systems on an ongoing basis.
This has improved our productivity as a business and gives us peace of mind.
Your Team are clearly very knowledgeable and are always a pleasure to deal with and we cannot wish for a higher level of customer service, and the team at Here’s the Plan think of the team at Control IT Solutions more as colleagues than suppliers.”
The Team constantly go above and beyond what is required and always have time to help. The service level is streets ahead of anything we have encountered before.
We have used CITS for a number of months now and would highly recommend their services to any business looking for IT Support. Big thanks to Ruaridh, in particular, for his patience and professionalism.
An excellent feature is the support section of the business where the top notch service from James and Ruaridh going that extra mile to help fix my world ending problems. Thats why these guys are the experts.. a quick call and the flick of a switch and problem solved… how much time I would have wasted before trying to teach myself the solution to a problem that I would never be able to fix.. As far as DAS Signs is concerned we’ve found a new IT partner and we will be recommending Control IT solutions to every business we know.
We have been using Steve and the team at Control IT Solutions for many years now and I honestly don't know what we would do without them. Recently we have undergone a practice expansion and Steve and team have been a massive help organising new PCs and making sure everything was running smoothly. Whenever we have an issue or query they respond within minutes and always manage to sort whatever the issue is. Highly recommend!