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Support & Consulting
Instead of the traditional break/fix model, RMM is a proactive approach and assumes responsibility for the ongoing health of an organisation's IT systems.
With experience in having dealings and offering high standards of service to organisations right across all sectors of industry.
Cloud computing increases efficiency and the collaboration and flexibility of your team.
You need to focus on your business without the hassle and stress of IT distractions. We manage your entire IT infrastructure allowing you time for generating new leads, sales and the growth of your company.
All businesses are different and therefore will face unique challenges on questions of their own IT infrastructure.
We put this technology into your regular telephone system and link it to your broadband connection.
Onsite Support
The importance of onsite IT support
In our modern world, technology is constantly evolving and updating, which is reflected in how we work. With more and more businesses going remote, the need for reliable IT support services has never been greater. But why choose onsite IT support? And what benefits come with hiring an onsite IT support team?
What are the benefits of onsite IT support?
There is a wide range of benefits to hiring an external team to handle all your onsite IT support needs. These benefits include:
- Quick fixes of IT issues
- Consistent, reliable IT support
- Flexible packages available to suit your business needs
- Control & budget your monthly IT spending with fixed-rate packages
- In-person and onsite IT support for clearer explanations
- Help with technical set up for new offices
- Seamless transition from in house to our external onsite IT support services.
Quick solutions to onsite issues
We all know the pain of being put on hold when trying to fix an important technical issue. For modern businesses, it's imperative that any IT problems or bugs are dealt with as quickly and as efficiently as possible so that employees can get their work done without difficulty or interruption.
By opting for an onsite support team, you're giving yourself a guarantee that any pesky technical issues are diagnosed and solved as quickly as possible. Our IT technicians are well versed in dealing with a range of problems, from cyber security to simple technical issues and everything in-between.
Give yourself peace of mind when it comes to technical issues in your business, and choose our onsite IT support service at a cost that works for you.
Plan your monthly IT costs ahead of time
Another huge benefit of outsourcing your onsite support needs to a company like Control IT is that you will have a better idea of your monthly IT support expenditure. We have a range of packages to suit the amount of IT work that you will need, meaning you can choose the number of weekly hours and days for IT support to make it fit seamlessly with your business operation.
There is no need to worry about paying out lump sums every time an issue arises. Simply sign up for ongoing monthly service and ensure that you have onsite IT support at the time where you need it most. No waiting around, no being put on hold and certainly no end of month surprises from your account team.
Set up a support plan that works for you and eliminates the extra cost.
Consistent onsite IT support that you can trust
Although you might have some external IT contractors you trust, there's no guarantee that they won't be busy when you need them most.
By choosing onsite IT support with Control IP, not only will you be provided with reliable and knowledgeable IT engineers day in and day out, you can rest assured that your IT problems will be dealt with immediately, onsite and in person.
We'll even offer our expertise to prevent future problems by recognising the early warnings and doing our best to stop them in their tracks. We can also help streamline, update and generally improve your IT services as and when is needed.
Although onsite IT support is based around problem fixing, we are more than happy to help you improve your employees IT knowledge, enhance IT efficiency and put you in a stronger position when it comes to technical understanding and organisation.
Valuable in-person support
We all know the trouble that comes with technical fixes over the phone. The missed words, the lack of understanding and the frustrating communication issues.
With onsite IT support, you never need to worry about yourself or your employees being stuck on a phone for hours with no solution at the end of it all. Our IT engineers will happily talk you through the technical fixes they make and help improve your understanding when it comes to your own IT systems. We get that not everyone can be an IT expert, but we are dedicated to providing user-friendly support packages that do more than just fix problems.
Onsite IT support for new offices
A common reason for purchasing an onsite IT support package is a move to a new office or new building. Setting up your IT systems can be a confusing and laborious task, and waiting around for your system to be correctly set up just isn't feasible for most businesses.
We can prepare your new office ahead of time to help provide a seamless transition into your new workspace. Our engineers can handle the complete set-up of your new IT infrastructure and will be happy to walk you, and your team through any new updates or changes the new office IT systems may have.
What's more, our onsite IT support doesn't have to stop there. Depending on your needs and budget, we can be on-hand for the first month or the first year following the new set-up. Any issues that arise soon after the new IT infrastructure is in place (and trust us, there is always something) can be dealt with quickly and efficiently so that the productivity of your employees is not negatively impacted.
Managing IT infrastructure for a new office is a regular service we provide and one that our clients have appreciated in the past!
More than just onsite IT support services
So maybe you think that onsite IT support sounds excellent, but can't most of these fixes be done remotely?
As a forward-thinking IT company, Control IP can offer an integrated package with a mixture of onsite IT support services along with unlimited remote support. In this way, we can provide you with all the benefits of in-person support and still be on-hand to support your business remotely whenever our engineers are not in your office. With this integrated IT package, our support team can help get your business through the hectic periods where IT fixes may be more common and then take a step back from onsite IT support during quieter periods. Our unlimited remote support is still readily available at a moments notice.
Taking advantage of this two-pronged approach to our IT support services puts your business in the best possible position when dealing with technical issues and IT management. Control IP offers a range of additional benefits at no extra cost.
Get in contact with our friendly team of IT experts to find the onsite support package that works best for you.
Steve has helped us to put in place a suitable I.T Solution for a business that has grown and continues to grow rapidly. He is easy to contact at any time, knowledgable, problem solving and very helpful with his advice.
I would have no hesitation in recommending you to anyone who is concerned about security of their data and would encourage every business to become Cyber Essentials accredited
I had the pleasure of working with James Hilditch from Control IT Solutions in Perth today. The service I received was truly exceptional. He demonstrated a deep understanding of my IT needs, providing effective solutions that significantly improved my operations. Communication was clear and timely, and his technical expertise was evident throughout the collaboration. I highly recommend Control IT Solutions for any business looking to enhance its technological capabilities and security.
Thank you very much for all help recently. From helping us with our own internal systems to setting up our clients with cloud computing software like Office 365, you have been a pleasure to work with. We would have absolutely no hesitations in recommending you to anyone in need of desktop support.
Steve has helped my dental practice transfer from a slow out dated computer hardware system to a much faster and easier to use system. The software transfer from the old to new system was seamless which in turn minimised business downtime. Since installation the hardware has been well monitored and supported by Steve. The level of service has been fantastic so far!
Control IT recently helped us with our move of premises and we couldn't be happier with their work. Very friendly and efficient.
Highly recommended. Thanks again.
"We would like to thank you for your attention to detail, support and super efficient service and would highly recommend your service and skills to our wider networks"
Control IT helped us upgrade our systems, email and accounting software, as well as setting us up on the cloud and linking all our calendars together.
Their expertise in all matters helped us transition into our new office and I thank them for all the effort they put in.
Control IT is truly a great company and I can, without doubt, recommend them to both customers and business associates safe in the knowledge that they will put everything they can into the work they have been tasked with.
Control IT Solutions has been helping our dental practice for a while now and they have never let us down. Their speedy and preventative approach to IT problems is effective. Highly recommend as a dental practice.
Doesn’t all this Cyber bullying etc get you worried. Being a Willwriter I have lots of clients sensitive information and wishes for the future, I am so grateful that I have Steve Snow in my camp, I have hourly back up of all my data and then a secondary back up just for piece of mind, it all goes on in the background and Steve’s on it if anything flags up, for less than a decent coffee a day it’s a no brainer! Couldn’t recommend anyone better!
Through the data backups and seamless remote monitoring which has detected and fixed issues before I was aware they had appeared, to the way you made achieving Cyber Essentials accreditation a simple and easy process and provides my clients with the confidence that their information is safe in my systems.
I am truly grateful for all your support and cannot recommend your services highly enough. Every business needs Control IT Solutions supporting them.
Thank you
I found Control IT Solutions very helpful, identified our needs and weaknesses with system and found best packages, then explained how they would operate the installation and walked us through our new software. Top service from start to finish, highly recommend to any company that needs IT support.
We are delighted to have achieved our Cyber Essentials accreditation with the assistance of Control IT Solutions, so much so that we have now engaged them to provide our IT support.
Thanks for your help which is always quick and efficient and never judgemental!. You give us great service and its greatly appreciated.
We started working with Steve over a year ago and he has been absolutely amazing every step of the way!
We had a new computers installed into 4 of our surgeries and reception area - we are a busy NHS & Private dental practice & Steve was so quick & flexible with moving them over with no disruption to the practice. We have recently undergone a renovation within the practice and needed our computers moved into the new reception area, again Steve was beyond helpful & again, there was no disruption to our working areas.
Also he is a great laugh & never fails to put a smile on all our staff's faces when he visits and is always at the end of the phone whenever we have any problems. Would highly recommend control IT to anyone!
Excellent business support from Control IT Solutions. Steve and Bryan are always on hand to help, from the simplest little issues, scheduled maintenance and updates all the way through to more complex, time consuming problems. They are quick, efficient, solution orientated and very friendly at all times.
Steve has recently helped me recover significant amounts of data, files and most specifically, extremely "valuable" photographs that I thought were lost. They were spread over two old laptops and an external hard drive. Steve recovered everything, set it all in order and secured and provided a new external drive sufficient for ten times the amount of material I am starting with. His customer service, attention to detail, and determination to provide exactly what you are looking for is exemplary, I would have absolutely no hesitation in recommending his services for all and any IT support service; on top of all of that, he is approachable, exceptionally friendly and thoroughly professional at all times. First class service guaranteed!
Thank you Steve for the amazing service on renewing my Cyber Security certificate. I did not realize it expired and when I contacted you were so flexible and accommodating in doing it for me at very short notice.
Very professional and approachable!!
Always an excellent service from Steve and the team @ Control IT Solutions, would highly recommend
As an owner of a small, expanding business, I was looking for a little bit more IT support and knowledge to keep our operations smooth, save and reliable.
Steve and his team were recommended and I couldn't ask for more. From the first meeting, where they carefully listened to what our business needs, through the quick delivery of the new products and services to ongoing, regular reviews, the Control IT Solutions is truly superb.
No matter how small the issue we have, they can quickly help,and advise on other products we didn't consider and all of it at affordable price point!
Ryan was an absolute pleasure to deal with. He was very patient, thorough and efficient. He was able to deal with my request swiftly and without any complications. I am currently based in The Netherlands and I wouldn't hesitate to recommend this company to anyone based in either in the UK or abroad. I also appreciated his sense of humour :)
I just wanted to officially record that Ryan was 1st class last month in helping me with IT issues – knowledgeable, helpful and patient!
Big thanks to him
James has done a fantastic job with us and managing our account. We always get a fast response and he’s managed to sort all of our issues and answer or questions. The setup was handled really well and meant as little disruption for us as possible
James has gone the extra mile for our company today. What was a frustrating gremlin in a file naming with Adobe PDF, James was able to use his programming skills and experience to work out what the issue was. Whats really impressive is he did not give up, he thought over the problem and tried to reach a solution. He did this over his luncthime - very impressive and great service as has always been the case, from Control IT Solutions.
Control IT Solutions support our IT for our small community charity. Hugely helpful staff and no question is a daft one! Very responsive and always keen to help. Very grateful to have them support our organisation :-)
Amazing support and really efficient at actioning requests. Great team and super friendly helpful service
Big thanks to Control IT Solutions & Ruaridh Stevenson for getting my chrome book working again after it picked up a serious bug. I really thought it was going to be wiped clean but thanks to him he saved all my data. Would highly recommend them.
I was looking to buy a new laptop. I had a specification and had found a laptop online but I wasn’t sure if it was appropriate for my needs. I contacted Steve who was extremely helpful. He quickly got an understanding of what I needed my laptop for and sourced a more appropriate laptop at a cheaper cost. Steve was extremely helpful and efficient. Within hours he sourced a laptop and it arrived the next day. I would highly recommend Steve. He made the process extremely easy and hassle free saving me a lot of time and stress.
"You have setup our systems, outsourced hardware & software, look after our Cyber Secuirty and monitor the functionality of our systems on an ongoing basis.
This has improved our productivity as a business and gives us peace of mind.
Your Team are clearly very knowledgeable and are always a pleasure to deal with and we cannot wish for a higher level of customer service, and the team at Here’s the Plan think of the team at Control IT Solutions more as colleagues than suppliers.”
The Team constantly go above and beyond what is required and always have time to help. The service level is streets ahead of anything we have encountered before.
We have used CITS for a number of months now and would highly recommend their services to any business looking for IT Support. Big thanks to Ruaridh, in particular, for his patience and professionalism.
An excellent feature is the support section of the business where the top notch service from James and Ruaridh going that extra mile to help fix my world ending problems. Thats why these guys are the experts.. a quick call and the flick of a switch and problem solved… how much time I would have wasted before trying to teach myself the solution to a problem that I would never be able to fix.. As far as DAS Signs is concerned we’ve found a new IT partner and we will be recommending Control IT solutions to every business we know.